Website Terms

These Website Terms govern your access to and use of MealLock.app, including its public pages, presentations, readiness assessment, resources, forms, and related website content.

By accessing or using the website, you agree to these terms. If you do not agree, do not use the website.

Use of a registered MealLock account or paid MealLock service may also be governed by a separate subscription, service, data-protection, Business Associate, or other signed agreement. When a signed agreement conflicts with these public Website Terms, the signed agreement controls for that customer relationship.

MealLock provides meal-documentation and reporting technology intended primarily for assisted living and senior living organizations.

The public website may provide product information, educational material, compliance-readiness resources, demonstrations, presentations, and opportunities to contact MealLock.

MealLock does not provide legal, medical, clinical, dietary, accounting, regulatory, or professional compliance advice.

Website content is provided for general informational purposes and should not be treated as a substitute for advice from qualified professionals or guidance from the authorities responsible for your organization.

Use of MealLock does not guarantee compliance, inspection results, record accuracy, resident outcomes, or satisfaction of any particular law, regulation, policy, contract, or licensing requirement.

You may use the website only for lawful business, informational, and evaluation purposes.

You may not attempt unauthorized access, interfere with website operation, probe or bypass security controls, introduce malicious code, impersonate another person, submit false information, use automated systems at an unreasonable volume, or use the website in a way that could harm MealLock, its customers, or other users.

Registered users are responsible for providing accurate account information and safeguarding their login credentials.

Credentials should be used only by the authorized individual associated with the account. Suspected credential exposure or unauthorized activity should be reported promptly.

MealLock may restrict, suspend, or terminate access when reasonably necessary to protect the application, customers, users, records, infrastructure, or legal rights.

Organizations using MealLock are responsible for determining who is authorized to access their facility information and what information their users enter.

Customers remain responsible for resident care, meal service, documentation accuracy, internal policies, staff supervision, data retention, required notices, regulatory obligations, and review of exported reports.

Customers must determine whether additional written terms, including a Business Associate Agreement or data-protection agreement, are required before entering regulated information.

MealLock software, designs, branding, logos, website text, presentations, graphics, workflows, documentation, and related materials are owned by or licensed to MealLock and its operator.

These terms do not transfer ownership of MealLock intellectual property. You may not copy, modify, distribute, sell, sublicense, reverse engineer, publicly display, or create derivative works from protected MealLock materials except as permitted by law or written authorization.

You represent that you have the authority and appropriate rights to submit information through the website or application.

You authorize MealLock to process submitted information as reasonably necessary to respond to inquiries, schedule demonstrations, provide requested services, operate and secure the website, support customer accounts, and perform legitimate business activities described in the Privacy Notice or an applicable signed agreement.

Do not submit confidential resident information through public contact, demo-request, presentation, or readiness-assessment forms.

You may voluntarily provide suggestions, comments, ideas, or other feedback about MealLock.

MealLock may use voluntary feedback to evaluate, develop, improve, market, and operate its products without an obligation to compensate the person providing it. This does not transfer ownership of customer data or confidential information governed by a signed agreement.

MealLock may rely on or link to third-party hosting, authentication, database, email, analytics, communications, payment, or other services.

Third-party services are governed by their own terms, policies, availability, and security practices. MealLock is not responsible for independent third-party websites or services that it does not control.

Prices, implementation requirements, subscription terms, payment obligations, cancellation rights, data-processing responsibilities, service commitments, and customer support terms for paid MealLock services are governed by the applicable signed agreement.

Nothing on the public website constitutes a binding offer to provide a particular feature, price, discount, implementation schedule, or contractual commitment unless included in a signed agreement.

MealLock may update, modify, suspend, remove, or discontinue public website content or functionality.

MealLock does not guarantee that the public website will always be available, uninterrupted, secure, current, complete, or free from errors.

Features shown in presentations, screenshots, demonstrations, descriptions, or marketing materials may change and may not be included in every account or subscription.

To the maximum extent permitted by applicable law, the public website and its content are provided on an “as is” and “as available” basis.

MealLock disclaims warranties regarding merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, accuracy, completeness, security, and guaranteed regulatory or operational outcomes.

Some jurisdictions do not allow certain warranty exclusions, so portions of this section may not apply in every situation.

To the maximum extent permitted by applicable law, MealLock and its owners, employees, contractors, and representatives will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages resulting from use of or inability to use the public website.

Liability relating to a paid MealLock account, customer information, service availability, subscription, or signed customer relationship will be determined under the applicable signed agreement.

Nothing in these terms excludes liability that cannot legally be excluded or limited.

MealLock’s Privacy Notice explains how information received through the website and application may be collected, used, retained, protected, and disclosed.

By using the website, you acknowledge that information will be handled as described in the Privacy Notice and any applicable signed customer agreement.

These public Website Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles.

Disputes relating solely to the public website will be handled in an appropriate state or federal court located in Virginia unless applicable law or a signed agreement requires otherwise.

If a provision of these terms is found unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

A failure to enforce a provision does not waive the right to enforce that provision or another provision later.

MealLock may update these terms as the website, services, business practices, or applicable requirements change.

The updated terms will be posted on this page with a revised date. Continued use of the public website after an update indicates acceptance of the revised terms.